Shipping Policy

Thank you for shopping at Wilona.top, operated by Westbeck. We are committed to providing you with the best shopping experience and ensuring your items arrive safely and on time. Please review our shipping policy below.

Order Processing Time

All orders are processed and shipped from our facility within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed. Please note that during peak seasons or sales events, processing times may be slightly longer. We appreciate your patience.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping (Domestic US): Estimated 5-7 business days
  • Expedited Shipping (Domestic US): Estimated 2-3 business days
  • International Standard Shipping (EU): Estimated 7-14 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your shipping destination.

  • Free Standard Shipping: We offer free standard shipping on all domestic (US) orders over $50.00 USD.
  • International Shipping: International shipping costs will be calculated at checkout. Please note that minimum order values for free international shipping may apply during special promotions.

International Shipping

Wilona.top proudly ships to customers in the United States (US) and the European Union (EU).

  • Customs, Duties, and Taxes: For international orders, please be aware that your package may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are determined by the destination country’s customs office and are the sole responsibility of the customer. Westbeck is not responsible for any customs and taxes applied to your order. By placing an international order, you agree to pay any applicable import duties, taxes, and fees.
  • Delivery Delays: International shipments may experience longer delivery times due to customs procedures and local postal services.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment directly on the carrier’s website.

Incorrect Address & Undeliverable Packages

It is the customer’s responsibility to ensure the shipping address is entered correctly. If a package is returned to us due to an incorrect or undeliverable address provided by the customer, or if the customer refuses the package, the customer will be responsible for the original shipping charges, any return shipping fees, and a potential re-shipping fee. We will contact you to arrange re-delivery, and additional charges may apply.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer service team immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:

Last updated: October 26, 2023